Returns And Exchanges

Returns & Exchanges

Follow the below instructions….

1. Email originalfrontier@gmail.com requesting a return (Always check your junk folder for email replies). The return information will be sent to you within 1 WORKING DAY.

(Returns are the responsibility of the customer. Parcels must be tracked or signed for. Adding a return address to the parcel is recommended to avoid loss. Refunds are processed up to 7 working days after the return arrives at the return address.)

Return policy

We allow 14 days to return unused & unworn items.

To be eligible for a return or exchange, the item must be unused and in the same condition as it was when received. If it is defective or worn upon return, a refund will not be issued or a deduction for damaged goods will be taken. We advise you return in the original box. No exceptions are made for orders outside of the returns policy.

 

Custom / Personalised orders

Custom and Personalised orders do not apply to this policy and a return will not be accepted.

 

Refunds

Once we receive your return, we will inspect the product. We will notify you on the status of your return and refund. Refunds for eligible orders will be returned to the original payment method usually within 7 working days.

Refunds only apply to the items purchased. A refund will not be given for any added postage costs such as Express or Next day delivery shipping options.

 

Contact us:

Always include your order number & order name so any issues can be resolved quickly for you

@originalfrontier@gmail.com